November 15th 2020
1. PURPOSE
Welcome to our Privacy Policy! Together with our associates The LIVE Studio (“The LIVE Studio”, “we”, or “us”) will use this Privacy Policy to inform you what we do with the information we collect from you, in an offline and online capacity, what sort of information we might collect, how that information is utilised, how you can opt-out of a particular use, or correct or alter that information, as well as how we share it. This Privacy Policy should be taken in addition to and is part of the general LIVE Studio Terms of Service (the “Terms”).
2. SCOPE
This Privacy Policy is applicable to personal information that is obtained and processed by The LIVE Studio in the everyday running of our business and activities. This includes information collected through the LIVE Studio website and also through our applications, social media accounts such as Instagram, any discussion site such as a forum, or any other online or offline tools and services (including any and all future on-or-offline service operated by us or on our behalf; to be known as the “Services”). All staff or individuals responsible for processing of personal information on our behalf are required and expected to protect that data by observation of and compliance with this Privacy Policy.
Personal information of any The LIVE Studio employees is not covered by the privacy policy, for example, information pertinent to an employment context, but employees who decide to use the Services will be classed as users and their personal information – as users – will be covered and processed in accordance with this Privacy Policy and our Terms of Service.
3. TRANSPARENCY/NOTICE: TYPES OF PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT
We may collect various kinds of personal information (either straight from you or via other sources, e.g. third party). Our privacy implementations depend on what kind of relationship you have with us at The LIVE Studio and the necessary stipulations of applicable law. A few of the ways we might collect personal information include:
3.a TYPES OF PERSONAL INFORMATION WE COLLECT
The LIVE Studio obtains Personal Information from its contemporary, anticipated, and former customers, guests, users, members and visitors (collectively called “Individuals”).
3.b HOW THE LIVE STUDIO USES YOUR INFORMATION
We use your information to in order to provide products, Services or requested information. The LIVE Studio might use information about you to realize demands for our Services, products or information. This might include information about future services, not is not limited to:
Administrative Purposes. The LIVE Studio may use Personal Information for our administrative means, not limited to:
Marketing The LIVE Studio’s Products and Services. The LIVE Studio might use Personal Information to give you access to offers, products and Services that could be of interest to you, as well as any new materials or offers. The LIVE Studio might give you with these materials by electronic communication, such as text or email, or via telephone or postal mail, as allowed by applicable law. These may be used to:
Direct Mail, Email and Outbound Telemarketing. Any individuals who give us Personal Information, or whose Personal Information we have obtained from third parties as allowed by law, might get occasional emails, newsletters, postal mailings, text messages or telephone communications from us with information about The LIVE Studio’s, or our chosen partners’ products and services. We might also contact you with upcoming special offers or competitions or events which we believe you might be interested in. You have the choice to say no to these communications at no cost to the Individual. Please follow the instructions in Section 5 to do this.
Services via Applications and other Devices. On occasion, The LIVE Studio may offer Services that are made to be used in accordance with and on third party devices, e.g. mobile phones, tablets, computers and smart TVs. The LIVE Studio may collect specific information that these devices send when you use our Services. This information may include specific device identifiers, user settings, location information, carrier and operating systems. Different versions of The LIVE Studio’s Services may mean that users must sign in with an account. Data about these different versions of our Services might be associated with such accounts. The LIVE Studio might also allow you to download various applications, widgets or other tools for use on electronic devices, some of which might store information about and on your devices. They might also transmit Personal Information to The LIVE Studio to allow you access to accounts and to let us track how these tools are used. Some of these tools might allow users to export break-downs of information etc from the tool. The LIVE Studio might use personal or non-identifiable information given to The LIVE Studio to improve and augment these tools, to develop new ones, to improve their quality or for other means already described in this Privacy Policy or in other The LIVE Studio notices.
Sharing Content. The LIVE Studio’s Services and sites might allow you to give information about your friends or colleagues via referral tools, e.g. “Refer a Friend.” Our referral tools might enable you to pass on or share content with friends, for example, an email or message inviting them to sign up to The LIVE Studio’s Services. When you provide an email address for a friend it will be utilised to send that person the content which you request, but will not be used by The LIVE Studio for any other purpose.
Other Uses. The LIVE Studio might utilise Personal Information we have a legitimate interest in, for example, for the purposes of fraud protection, compliance with legal requirements, or for other purposes as shared with you at the time you give Personal Information or with your consent.
3.c INTEREST-BASED ADVERTISING, INC. COOKIES, PIXEL TAGS/WEB BEACONS, ANALYTICS INFORMATION.
The LIVE Studio, as well as chosen third-parties that supply our Services with content, marketing or other functionality, might make use of technologies such as use cookies, pixel tags, local storage and other tools, (“Technologies”) to automatically gather information through the Services we provide. Technologies used by The LIVE Studio are essentially small data files put on your electronic device which let us make a record of specific information – for example, when you access or engage with our site, services, subscriptions, applications, messaging and other resources. They also recognize you across devices.
Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers will let you block and delete cookies. It is to be noted that if you do that, The LIVE Studio site and Services may not work properly.
Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded on the Site that gathers information about users’ use of that web page. A pixel is used, for example, to record that a user has accessed a certain web page or clicked on a certain advert.
Social Media Widgets. The LIVE Studio site may include social media connections to Facebook, Instagram, Twitter, YouTube and LinkedIn among others. These connections might be widgets or other interactive tools. These connections might collect your IP address, as well as information on which pages you look at on the Site. They might also place a cookie to allow the feature to function. Social media connections are either hosted by a chosen third party or hosted directly on The LIVE Studio site. Your engagements with these features are covered by the privacy policy of the company providing it.
Analytics. We might also use Google Analytics and Google Analytics Demographics and Interest Reporting to gather information relating to visitor behaviour and demographics. We may use this information to create and inform website content. Analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt-out of Google’s collection and Processing of data generated by your use of the Services by visiting: https://tools.google.com/dlpage/gaoptout.
Advertising or Targeting. On The LIVE Studio’s Site or on third party sites we might use first-party or third-party cookies and web beacons (as described above) to give you content, for example, adverts relevant to your interests. These may include using technologies to comprehend your level of interest in advertisements and content, e.g. if you have clicked on an advertisement or link.
You may opt-out of the Technologies we use on our Sites and Services by blocking, deleting or disabling them as your browser or device allows. Section 5 has information on other opt-out options. We make you aware that blocking, deleting, or disabling these Technologies will likely affect the usability of The LIVE Studio’s Sites and Services and might stop you from being able to use certain features.
3.d THIRD-PARTY WEBSITES, SOCIAL MEDIA PLATFORMS, SOFTWARE DEVELOPMENT KITS
The LIVE Studio’s Services might feature links to other websites. Similarly, other websites might link to The LIVE Studio Site/Services. We do not control these other domains and websites. The LIVE Studio does not endorse or make any representations about third party websites or social media accounts or platforms. We would urge users to read and take note of the privacy policies of each website and application with which you interact. We do not endorse, screen or approve the content of other websites or applications and are not responsible for their individual privacy practices.
3.e THIRD-PARTY PAYMENT PROCESSING
When you make purchases via The LIVE Studio’s Services, we Process your payments through a third-party application via a Third-Party payment processor. Either third-party may collect certain Financial Information from you in order to Process a payment on behalf of us. This might include your name, email address, postal address and other billing information; in these instances the utilisation and storage of your Financial Information is controlled by the third-party’s own terms, conditions and privacy policies. If you apply for or otherwise take part in a financing offer through one of our financing partners, you will be asked to provide information (which may include Financial Information) to that financing partner, either directly or through the Services. The use of that information by the financing partner will be subject to the financing partner’s terms, conditions and privacy policies. Our handling of any Financial Information that we might Process for you, or that we get from our financing partners or payment processors, is subject to this Privacy Policy. For more information on our use of Third-Party payment processors and financing partners, including the name(s) of the businesses we partner with, please contact ENTER EMAIL HERE
4. ONWARD TRANSFER—THE LIVE STUDIO MAY DISCLOSE YOUR INFORMATION
4.a INFORMATION WE SHARE
We might share your information as described in this Privacy Policy. For example, with our third-party service providers, to adhere to our legal obligations, to enhance The LIVE Studio’s Services, or to protect and defend our rights and property, or with your permission.
The LIVE Studio Uses Vendors and Service Providers. We might entrust Personal Information we obtain with vendors and service providers, for example, for:
Business Partners. The LIVE Studio might share Personal Information with our chosen business partners and affiliates. This might be for our and our affiliates’ internal business uses or to supply you with a product or service that you have asked for. We may jointly offer products or services with chosen business partners, whose products or services we believe may be of interest to you, and may provide them with Personal Information. Our business partner’s name will be shown along with The LIVE Studio’s in these cases.
Displaying to Other Users. The content you post to The LIVE Studio’s site and Services might be displayed there. Other users of The LIVE Studio might be able to view information about you, e.g. your name or username on submitting review. We are not accountable for the privacy practices of other users who view and use the posted content.
Marketing – Interest-Based Advertising and Third-Party Marketing. The LIVE Studio might permit third-party advertising partners to set tracking tools to obtain data about your actions when you access our Sites. We might share this de-identified data as well as certain Personal Information we have gathered with third party advertising partners. These chosen advertising partners might use this data (and other information gathered from other businesses) to use to deliver targeted marketing when you visit sites not related to The LIVE Studio inside their networks. This is referred to as “interest-based advertising” or “online behavioural advertising”. We might enable access to data collected by The LIVE Studio site to allow information to be transmitted that could be useful, relevant or otherwise of interest to you. You can ask us not share your Personal Information with third party advertising partners and may opt-out of this at no cost. Please refer to the instructions in Section 5.
Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. In such event, The LIVE Studio will endeavour to direct the transferee to use Personal Information in a manner that is consistent with the Privacy Policy in effect at the time such Personal Information was collected.
5. EMAIL, TEXT AND TELEPHONE COMMUNICATIONS
Please note that you are able to unsubscribe from email, text and phone communications at any time. To stop receiving our promotional emails, follow the unsubscribe instructions in any email messages you receive from The LIVE Studio or contact us as described in Section 11. To opt-out of receiving text messages, see the opt-out instructions in any text messages that you receive from us. We will process these requests within a reasonable time after we receive them and in full accordance with relevant laws. You will continue to get transaction-related emails with regards to products or services you have requested. We might also send important non-promotional communications regarding The LIVE Studio and our Services, for example, communications about updates to our Terms or this Privacy Policy). As far as is allowed by law, you will not be able to opt-out of these communications.
5.a “DO NOT TRACK”
Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. DNT allows users to tell websites and services not to collect certain data about their webpage visits over time and across sites and services. It should be noted that we do not respond to or honour DNT signals transmitted by web browsers.
6. USE OF THE THIRD-PARTY COMPANY ZOOM
In using our Service you agree to all of Zoom’s terms and policies with regards to the end user. They can be found at https://zoom.us/terms. The LIVE Studio will not held accountable for violations of Zoom’s policies and will not be liable to for the actions of other members during online sessions. If you are aware of any violation of this Agreement in connection with use of the Services, please get in touch with Zoom at trust@zoom.us. The LIVE Studio will not be liable for any data or other content seen while using the Services, including any errors or omissions in any such data or content, or any loss or damage incurred as a result of the utilisation of, access to, or refusal of access to any data or content.
Zoom will ensure and maintain appropriate physical and technical safeguards to prevent unauthorized disclosure or access to our Content, in adherence to industry standards. Zoom will notify You if it becomes aware of unauthorized access to Content.
7. DATA RETENTION
The LIVE Studio keeps the Personal Information we obtain as described in this Privacy Policy for as long as you utilise our Services. Or, as long as is appropriate to fulfil the use(s) for which it was obtained, e.g. to provide our Services, resolve disputes, form legal defences, complete audits, pursue legitimate business purposes, enforce our agreements and adhere to applicable laws. Once we are no longer required to keep your Personal Information, we will destroy, erase, or de-identify it in adherence to our data retention policies and relevant law. Legal requirements, however, might mean we retain some or all of the Personal Information we hold for a longer period than the length for which we might otherwise hold it.
8. SECURITY OF YOUR INFORMATION
We take actions to make sure your information is kept and used securely and in accordance with this Privacy Policy. We sustain commercially reasonable administrative, technical and physical safeguards which are designed to protect against unauthorized utilisation, disclosure or access of Personal Information. However, the Internet is not guaranteed to be 100% secure, and as a result we cannot warrant the security of any information you give us. We do not accept responsibility or liability for unintentional disclosure.
By using the Services of The LIVE Studio and giving your Personal Information to us, you grant that we may get in touch with you electronically on the subjects of security, privacy and administrative issues relating to your use of the Services. If we learn of a security breach, we might try to notify you electronically by posting a notice on The LIVE Studio sites or Services or by contacting you directly.
9. CHILDREN’S PRIVACY
The LIVE Studio’s Services are not intended to be used by children under the age of 16. Also, you are not permitted to use The LIVE Studio’s sites or services if you do not meet the minimum age requirement as applied to our Services in your jurisdiction. We do not knowingly collect Personal Information from children under the age of 16. If you discover that your child has given us Personal Information without your consent, you can alert us by email. If we discover that we have collected Personal Information of a child under the age of 16 we will act with urgency to delete that information from our records and close the child’s account, unless we are given verifiable parental consent.
10. CHANGES TO OUR PRIVACY POLICY AND PRACTICES
This Privacy Policy may change. You acknowledge and grant that you have accepted the updated Privacy Policy if you make use of The LIVE Studio’s Services after any updated Privacy Policy is shared as shown in the Effective Date, above. If you do not agree to any section of the Privacy Policy, you must stop utilising the Services of The LIVE Studio with immediate effect.
Revisions to the Privacy Policy. We might revise this Privacy Policy at our sole discretion, so we would ask users to review it from time to time. If you choose to visit the Site and utilise the Services of The LIVE Studio after any changes have been made, you give your agreement to such changes.
New Uses of Personal Information. Before we use Personal Information for a new use that was not in the first instance agreed upon by you, we will try to give you information on the new use as well as the opportunity to opt-out. Where consent of the Individual, e.g. for the Processing of Personal Information is required by law or contract, The LIVE Studio will attempt to comply with the law or contract.
11. DEFINITIONS
The following capitalized terms have the meanings set forth below.
“Agent” means any Third-Party that Processes Personal Information following the instructions of, and solely for, The LIVE Studio or to which The LIVE Studio discloses Personal Information for use on its behalf.
“Employee” refers to any current, temporary, permanent, prospective or former employee, director, contractor, worker, or retiree of The LIVE Studio worldwide.
“Personal Information” is any information relating to an identified or identifiable natural person (“Individual”).
“Process” or “Processing” means any operation which is performed upon Personal Information, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
“Third-Party” is any company, natural or legal person, public authority, agency, or body other than the Individual, The LIVE Studio or The LIVE Studio’s Agents.
The Live Studio Limited is a company incorporated and registered in England and Wales (company number 12823082), whose registered office is at C/O Taxassist Accountants, 635 Bath Road, Slough, SL1 6AE.
© The Live Studio Ltd 2020. All rights reserved.